Check who can authorise the work. A landlord, utility, council or emergency service may be the right first contact. This enquiry form is not an emergency dispatch service. Local reporting contacts are below; this enquiry service does not provide emergency dispatch.
New work and repairs need different briefs
Quick answer
A new wall, a damaged opening and repointing an existing elevation are different projects. Describe the purpose, dimensions if known and the condition of retained work. The business needs to assess support, exposure and adjoining details before choosing a method. A brick sample alone does not define the construction. Ask whether design or structural input is required and what is included. A repair proposal should explain the cause and extent rather than simply cover visible cracks.
Cracked, loose or moving masonry
Keep clear where material is unstable and obtain direct appropriate help. Cracking does not prove one cause from a generic online rule. Explain how it developed and any associated work or water symptoms. A builder may need a structural professional’s assessment before repair. Repointing or replacing visible units does not automatically resolve movement. Avoid dismantling or propping a wall yourself to test it. Once assessed, agree the repair and any monitoring or follow-up separately.
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Repointing and compatible materials
Repointing concerns joints and should suit the existing masonry and its condition. Historic England’s wall guidance advises compatibility in traditional construction; a harder mortar is not automatically an improvement. Ask what assessment supports the proposed material, extent and finish. Unit repairs and water-entry defects may need separate attention. Do not assume repointing an entire elevation is necessary where a reasoned local repair would suffice. Matching expectations and retained limitations should be explained before the work.
| Work | Clarify |
|---|---|
| Repointing | Condition, compatible joint material and agreed extent. |
| Local unit repair | Cause, matching and retained limitations. |
| New structural work | Assessed support, complete design and relevant approvals. |
Sources: Historic England: wall repairs
Identify the masonry and compatible repair
Ask the assessor to identify the existing brick, mortar, joint profile and backing before specifying repair or an addition. A visually similar material can differ in size or behaviour. Explain whether the concern is a small damaged area, a rebuilt section or new work, and ask which investigation supports the scope.
Queen Street's dated Haverhill appraisal records red-brick character in that area. It does not prescribe one brick or mortar for every property. Listed or controlled fabric needs an actual proposal/consent check. Agree retained details, matching samples where appropriate and reinstatement, without treating cosmetic similarity as proof of compatibility.
Sources: Queen Street Haverhill conservation appraisal · Maintaining historic and listed buildings · West Suffolk listed building consent
Openings, garden walls and boundaries
A wall’s role determines the design and work scope. Structural openings and retaining work need their own assessed arrangements; a decorative wall detail should not be reused automatically. Establish boundaries, access rights and relevant party-wall requirements for the actual proposal. Planning permission does not decide every private boundary issue. Ask who handles foundations, support and adjoining surfaces. No generic brick thickness or footing recipe here replaces competent design.
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Brickwork quote scope
Ask whether the quote includes…
Request measured extent, material specification, removal/repair preparation, joints, supports where designed, access/scaffold, waste, VAT and making good. Define structural design and approvals separately. A square-metre repointing price and a designed new wall are different scopes. Agree weather/programme assumptions and how discoveries are approved. Ask about workmanship terms and maintenance expectations without treating every guarantee as covering an unresolved cause.
- Material, joint and matching specification.
- Designed support, preparation and safe access.
- Waste, VAT, reinstatement and approval of variations.
Handover and local help
Compare completed extent and finish with the agreed proposal. Keep material and design records plus relevant compliance information. Report recurring movement or water problems through the appropriate professional route. For an enquiry, send postcode, intended work or symptoms, approximate extent and access constraints. We review suitable local requests but do not operate a brickwork team, book attendance or certify the structural design remotely.
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